Terms & Conditions

Welcome to Bates Corporation. These Terms & Conditions (“Terms”) govern your access to and use of batescorp.com, as well as all purchases made through our website, by phone, or in person. By accessing our website or placing an order with Bates Corporation, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any portion of these Terms, please do not use our website or purchase our products.

Bates Corporation reserves the right to update or modify these Terms at any time without prior notice. Any changes will become effective immediately upon posting to our website. Continued use of our website or services following the posting of changes constitutes acceptance of those changes.

Company Information

Bates Corporation is a family-owned and operated business established in 1965, specializing in new, used, rebuilt, and aftermarket International Harvester and Case IH tractor parts.

Bates Corporation
12351 Elm Road
Bourbon, Indiana 46504
Phone: 800-248-2955
Email: help@batescorp.com

Products, Pricing & Payment

Bates Corporation offers a wide range of new, used, rebuilt, and aftermarket IH & Case IH tractor parts. Product photographs and descriptions are provided for reference purposes only. Used and rebuilt parts may show signs of prior use, and cosmetic appearance may vary. Such variations do not affect the functional integrity of the part.

Customers are responsible for ensuring product compatibility prior to placing an order unless compatibility has been confirmed in writing by a Bates Corporation representative.

All prices are listed in U.S. Dollars (USD) and are subject to change without notice. Bates Corporation reserves the right to correct pricing, typographical, or listing errors and to cancel orders placed at incorrect prices. Applicable sales tax will be added to orders as required by law.

Accepted forms of payment include Visa, Mastercard, Discover, American Express, as well as cash, check, and COD/prepayments. All payments must be made in U.S. Dollars (USD). Orders will not be processed or shipped until payment has been received and approved. Bates Corporation reserves the right to modify accepted payment methods, request additional verification, or decline a payment method at its discretion.

Sales Tax

Bates Corporation is required by law to collect sales tax in certain states. While many of our products may qualify for sales tax exemption when purchased for agricultural or farm use, eligibility for exemption varies by state and by product.

Sales tax will be applied to an order unless Bates Corporation has a current and valid sales tax exemption certificate on file for the customer’s account at the time the order is placed. It is the responsibility of the purchaser to provide the appropriate exemption documentation prior to purchase.

Once an order has been processed, Bates Corporation is unable to refund sales tax. In some cases, purchasers may be eligible to seek a refund directly from their state or local taxing authority.

Orders, Shipping & Delivery

Receipt of an order confirmation does not constitute acceptance of an order. Bates Corporation reserves the right to accept, decline, cancel, or limit any order due to inventory availability, pricing errors, suspected fraud, or other circumstances beyond our control.

Shipping charges are calculated after parts are packaged due to the size, weight, and handling requirements of tractor parts. Orders are shipped Monday through Friday, excluding holidays. While we strive to ship orders as quickly as possible, shipment timing is not guaranteed.

Bates Corporation is not responsible for carrier delays, incorrect shipping information provided by the customer, or circumstances beyond our control once the shipment has been tendered to the carrier.

International Shipping

Bates Corporation ships internationally to many destinations. Most international orders are shipped via UPS Worldwide Express or UPS Worldwide Expedited. USPS Priority Mail International and USPS Priority Mail Express International are also available for eligible shipments.

Customers are solely responsible for all brokerage fees, customs duties, taxes, import fees, or other charges imposed by their destination country. These fees are not included in product pricing or shipping charges.

Shipping Damages & Shortages

Customers must inspect shipments immediately upon arrival. No allowances will be made for shortages or damages unless Bates Corporation is notified within seven (7) days of receipt. When reporting an issue, customers must provide the invoice date and invoice number.

If damage occurs during transit, all evidence of damage must be retained, including the shipping container, packaging materials, and damaged items. Do not discard any materials. Customers should contact the transportation company immediately to request a damage claim tag. Bates Corporation should be contacted promptly so we may assist with resolution.

Warranty, Returns & Core Policies

All parts sold by Bates Corporation are covered by a one-year limited warranty from the date of purchase unless otherwise stated in writing. This warranty covers defects in materials or workmanship under normal operating conditions. It does not cover failures caused by improper installation, misuse, abuse, neglect, unauthorized modification, contamination, or use outside the intended application.

All warranty claims and incorrect part returns must be authorized by Bates Corporation prior to return. Returned items must include a copy of the original invoice. Warranty returns will not be accepted more than twelve (12) months from the purchase date. Shipping credits are issued only for valid warranty claims approved by Bates Corporation. All returned parts are subject to inspection before credit, replacement, or refund is issued.

Certain products require a core return. Core credits are issued only after the returned core has been received and approved. Core returns submitted more than ninety (90) days after purchase are subject to a fifteen percent (15%) restocking fee, and returns submitted more than one hundred eighty (180) days after purchase are subject to a thirty percent (30%) restocking fee.

All cores must be fully drained of fluids and must be the exact part originally purchased. Cores must be complete, assembled, unmodified, rebuildable, and returned in original packaging. Once accepted, cores become generic rebuilding inventory and cannot be returned to the customer. Shipping costs for core returns are the customer’s responsibility and are non-refundable.

Installation & Liability

Professional installation is recommended. Bates Corporation is not responsible for damage or failure resulting from improper installation or incorrect application.

Bates Corporation shall not be responsible for labor costs, downtime, loss of use, lost profits, or incidental or consequential damages. Liability for any claim is limited to the original purchase price of the product.

Intellectual Property & Governing Law

All website content is the property of Bates Corporation and may not be reproduced or used without written permission.

These Terms & Conditions are governed by the laws of the State of Indiana.

Contact

Questions regarding these Terms & Conditions may be directed to help@batescorp.com or by phone at 800-248-2955.