IMPORTANT CHANGES UPDATED - May 28, 2020
Back on Track Indiana Plan
Valued Bates Corporation Customers,
Because we are an essential business serving the agriculture production and machinery industry, our locations at this time will continue to operate under normal business hours with limited interaction from:
Monday through Friday, 8am – 5pm. Limited staff will be available Saturdays from 8am – Noon.
To continue serving our customers safely and effectively, we are limiting access to our parts counter, warehouse showroom, and sales offices until further notice. Although the front door to our store is now open, our parts and sales professionals will continue to meet customer needs with limited personal contact. Due to limited space for social distancing at our sales counter, we ask that only one customer enter the building at a time.
Parts Orders – Our parts department will continue to meet your needs:
• Phone – Call (800) 248-2955 to connect with our parts department who will assist you with your questions and orders.
Normal business operations will continue in our shipping department.
• Online Ordering – Go to www.batescorp.com
If you don’t find what you are needing please call.
Many of our parts are not listed on the website as the revolving nature of our inventory.
We are here, by phone, to help answer questions. If ordering online for local pickup, please use Code PICKUP.
• Parts Pickup – Purchase parts online or over the phone and we’ll place your order in a designated pickup area outside our store.
• If you have not already pre-ordered and have arrived at our facility, please call (800) 248-2955 and we will assist you over the phone.
By using the telephone, email, online ordering, and no/low contact communications, we will dramatically reduce our chance of putting you and our employees in harm’s way, while reducing the risk of closing our store entirely due to infection to keep our farmers and ranchers running in the agriculture communities around the nation.
We will continue to update our social media pages as changes happen. Thank you for your patience and understanding during this unusual time.