Terms and Conditions

Introduction

Welcome to batescorp.com, operated by Bates Corporation (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our Site, you agree to these Terms. Please read them carefully before using our Site.

1. Use of Our Site

You may use our Site for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Interfere with the security or functionality of the Site
• Use automated tools (such as bots or scrapers) to access our Site without permission
• Misrepresent your identity or provide false information

2. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activity under your account. Please notify us immediately of any unauthorized use of your account.

3. Product Information and Availability

We make every effort to ensure that product descriptions, pricing, and availability information on our Site are accurate and up to date. However, we reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

Product availability may vary, and items may sell out or be discontinued without notice.

4. Orders and Payments

By placing an order, you agree that all information you provide is accurate and complete. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or pricing errors.

Payments are processed securely through trusted third-party payment providers. Bates Corporation does not store full payment card information on our servers.

5. Shipping & Delivery

Domestic Shipping

Bates Corporation ships orders every weekday (Monday through Friday) at 5:00 p.m. EST, excluding holidays. All orders ship prepaid, with shipping charges added to your invoice. We strive to ship the same day your order is placed, but depending on order size, part availability, or carrier schedules, shipment may be delayed by one business day.

Most orders are shipped via UPS. We offer the following UPS services:

• Next Day Air
• Second Day Air
• Third Day Select

Saturday Delivery is available in most areas of the continental United States when combined with UPS Next Day Air. Please call us to confirm availability before placing your order.

USPS shipping is available for smaller orders. While it may be a more cost-effective option, please note that USPS shipments may take an additional 2–5 days for delivery.

Every order includes a tracking number. Oversized items or shipments weighing over 150 pounds will be sent via motor freight collect. All shipping charges are additional. If you are sending payment with your order, please call us in advance to confirm shipping costs.

International Shipping

Most international orders are shipped via UPS Worldwide Express or UPS Worldwide Expedited. We also offer USPS Priority Mail International and USPS Priority Mail Express International.

The customer is responsible for any brokerage fees, customs duties, taxes, or other fees required for delivery in their country.

Shortages and Damages

Please inspect your shipment upon arrival. No allowances will be made for shortages or damages unless we are notified within seven (7) days of receiving your order. When reporting an issue, please provide your invoice date and invoice number.

Common Causes of Shortages

• Articles being overlooked or discarded with packing materials
• Merchandise being removed before the shipment contents are checked in
• Damage, pilferage, or loss in transit — which must be reported immediately to the carrier

Damaged Shipments

If damage occurs during transit, retain all evidence of damage — including packaging and damaged items. Do not discard any materials. Contact the transportation company immediately to request a damage claim tag.

Should you experience any problems or have questions about your shipment, please contact us promptly so we can help resolve the issue.

6. Returns & Warranty

For full details on our warranty, returns, and core exchange policies, please visit our Warranty & Returns page.

7. Intellectual Property

All content on this Site — including text, images, logos, graphics, product descriptions, and code — is the property of Bates Corporation or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or exploit any content from our Site without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Bates Corporation is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or products.

Our total liability for any claim relating to your purchase or use of products shall not exceed the total amount paid for those products.

9. Third-Party Links

Our Site may contain links to third-party websites for your convenience. Bates Corporation is not responsible for the content, policies, or practices of any third-party websites.

10. Privacy

Your use of our Site is also governed by our Privacy Notice, which explains how we collect and use your personal information.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Indiana, United States. Any disputes will be handled exclusively in the courts located in Indiana.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Site following any changes means you accept the revised Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: batescorp@batescorp.com
Phone: 800-248-2955
Mailing Address:
Bates Corporation
12351 Elm Road
Bourbon, IN 46504
United States

Last Updated: October 2025