Warranty and Returns

WARRANTY POLICY

 

All parts purchase from Bates Corporation (Used, New or Rebuilt), are guaranteed to be free from defects for one-year from the original date of purchase. Defective parts will be replaced, if available, or issued a full refund. In making this sale and the purchase, buyer & seller agree that neither the seller nor the manufacturer will be liable for any loss, damage, or injury direct or indirect arising from the use of or the inability to use the product purchased including indirect, incidental, special or consequential damages including, but not limited to loss of use, revenue or profit. Before using, the buyer or other users shall determine the suitability or the product for its intended use and the buyer or user shall assume all responsibility and risks in connection therewith.  This warranty is valid for parts used under normal conditions and for their original intended purpose only. Parts with modifications or parts used in extreme conditions, such as tractor pulling or construction use, are not valid for warranty replacement or refund. The 1-year warranty will be voided if any repair, disassembly or alterations of this product are completed without Bates Corporation approval. Customer will be responsible for the cost of the replacment part upon which will be it credited when part has been returned and inspected by Bates Corporation personnel. 

Limitation of Remedies --  Bates Corporation will not be responsible for: (1) damages to other parts or machinery; (2) labor or repair cost; or (3) any other claims.  Remedies are limited to the price of the part sold by Bates Corporation. 

 

RETURN & CORE EXCHANGE POLICY

Warranty returns --  All warranty / incorrect parts returns must be authorized by Bates Corporation and must be accompanied by a copy of the original invoice to receive any credit.  Credit for customer shipping costs will be issued only for actual warranty claims.   No warranty returns after 12 months.

Core returns --  Cores must have name, address, phone number and a copy of the invoice included. All cores are to be shipped to Bates Corporation prepaid by the customer.  Core returns after 90 days will be charged a 15% restocking fee. Core returns after 180 days will be charged a 30% restocking fee.

Other returns --  All returns must be authorized by Bates Corporation and must be accompanied by a copy of the original invoice to receive any credit.  All returns are to be shipped to Bates Corporation prepaid by the customer.  All returns may be subjected to a restocking fee of 15%. No returns after 365 days.

 

What is a Core and a Core Charge? 

Cores are the used parts that may be returned for credit when purchasing rebuildable parts. New, used, and remanufactured products may have a core charge. We send cores to our rebuilders to create a remanufactured part.  Having a core charge on most rebuildable parts helps us keep our prices low, is a great way to recycle, and ensures there is product available for the next customer.  If a core deposit is shown, this charge will be added to your total at the time of sale but is refundable upon the return of your rebuildable original part.  Cores are valuable to us; we need them back on a timely basis to be rebuilt so we have product to sell to the next customers. 

Core Return Policy

  • Cores must be drained of all fluid or the core credit will not be refunded
  • All cores must be the exact equal of the part purchased
  • Cores must be complete, assembled, unmodified, and in rebuildable condition to receive full credit.
  • Cores must be returned in the same box your new/remanufactured part came in.  
  • Once accepted for return, cores returned to Bates Corporation are thrown into a bin for rebuilding and become generic.  A specific core cannot be returned to a customer for any reason.  
  • Core return shipping charges are the responsibility of the customer and are not refundable.